The Buzz

"Sow a thought, reap an action, sow an action, reap a habit; sow a habit, reap a character, sow a character, reap a destiny.
-Samuel Smiles

Habits are powerful factors in our lives. They are consistent, often unconscious patterns that constantly express our character and produce our effectiveness or ineffectiveness. A habit can
be defined as the intersection of knowledge, skill, and desire. A habit is formed when these three overlap. Perhaps you really want to get into shape or start a new hobby, but you are not
exactly sure how to start. For instance, you may know it's not good to gossip about coworkers and you know how to correct it, but you just don't want to give it up. Remember, habits are
patterns of learned behavior, you don't inherit them.

You are not your habits. You can make or break your habits instead of letting your habits make or break you.

Space travel requires incredible force to break away from the gravitational pull of Earth. Likewise, habits have tremendous "gravity pull"--more than most realize or are willing to admit.
Breaking deeply embedded habitual tendencies such as procrastination, impatience, criticism, self-centeredness or arrogance requires more than a little willpower and a few minor
changes. "Liftoff" takes a tremendous effort, but once you break away from the pull of gravity, your freedom takes on a whole new dimension.

What would happen if we all committed to create new habits to better serve our customers? Think of the potential for customer satisfaction. Imagine how much our business would soar if
we developed habits of listening to customers, habits of responding to customers and great follow up habits. By developing good habits, committing to show up to work with an attitude of
service, and doing what we promised to do for customers, we will indeed begin to reap a destiny of success.